Refund Policy – Shoppigo Online
Last updated: 03 January 2026
At Shoppigo Online, we care about your shopping experience and want you to feel confident when you order from us. This Refund Policy explains when refunds are offered, how they are processed, and what you can expect after you submit a request.
1. When you can get a refund
We may issue a refund in the following situations:
- Damaged or defective item
- The product you received is broken, leaked, expired, or clearly defective.
- Wrong product delivered
- You received a different product, variant, size, or color than what you ordered.
- Missing item(s)
- One or more products from your order are missing and cannot be shipped separately.
- Order not delivered
- Your order is marked lost or returned by the courier and cannot be re‑shipped.
In most cases, we first try to replace or exchange the item. If a replacement is not possible or you prefer a refund (and your case qualifies), we will process a refund instead.
2. Non‑refundable situations
We normally do not provide refunds in these cases:
- The product has been opened, used, or damaged by the customer.
- The customer changes their mind after opening or using the product.
- The customer refuses to accept a Cash on Delivery (COD) parcel without a valid reason.
- Items clearly marked as “Non‑returnable / Non‑refundable” on the product page (for example, certain personal care or hygiene products).
If you are unsure whether your order is eligible, you can contact our support team, and we will review your case.
3. How to request a refund
To request a refund, please follow these steps:
- Contact us within 3 days of delivery
- Email:
shoppigoonline@gmail.com - WhatsApp / Phone:
+92-344-6437713 - Share your order number, photos, or an unboxing video, and a short description of the issue.
- Email:
- Our team will review your request
- We will check the details, verify the issue, and confirm whether your order qualifies for a refund, replacement, or exchange.
- Return of product (if required)
- In many cases, we may ask you to send the product back before processing the refund.
- Please do not send any item back without approval and instructions from our team.
4. Refund method
If your refund is approved:
- For online payments
- Refunds are usually processed back to the same payment method you used (bank card, wallet, etc.), where possible.
- For Cash on Delivery (COD) orders
- Refunds may be issued via bank transfer, wallet, or voucher/store credit, depending on what is available at that time.
All details will be clearly shared with you once your refund is approved.
5. Refund timeline
- Once your refund is approved and, where needed, the returned item is received and inspected, we aim to process refunds within 7–14 working days.
- Bank processing time or payment gateway delays may affect how quickly the amount appears in your account.
If your refund is taking longer than expected, you can contact our support team with your order number, and we will update you on the status.
6. Partial refunds
In some cases, a partial refund may be issued. For example:
- Only one item from a multi‑item order is defective or missing.
- Part of the order is cancelled or not available.
In such cases, we will clearly inform you of the exact amount that will be refunded.
7. Contact & support
If you have any questions about this Refund Policy or need help with an order:
- Email:
shoppigoonline@gmail.com - WhatsApp / Phone:
+92-344-6437713
Our goal is to handle every refund request fairly, transparently, and in line with Pakistani consumer protection principles.