Shipping Policy – Shoppigo Online
Last updated: 03 January 2026
This Shipping Policy explains how Shoppigo Online processes, ships, and delivers orders placed through our online store.
1. Shipping coverage
- We currently deliver within Pakistan through trusted courier partners.
- Some remote or restricted areas may not be serviceable. If we are unable to deliver to your location, we will inform you and may cancel the order with a full refund.
2. Order processing time
- Orders are usually processed within 1–2 working days after confirmation (excluding Sundays and public holidays).
- During sales, promotions, or peak seasons, processing time may be slightly longer.
3. Delivery time
- Estimated delivery time after dispatch is generally:
- 2–5 working days for major cities.
- 3–7 working days for other areas.
- These are estimated timelines. Delays may occur due to courier issues, weather, strikes, or other external factors beyond our control.
4. Shipping charges
- Shipping charges are shown at checkout before you confirm your order.
- We may offer free or discounted shipping during special promotions or above a certain value. Such offers will be clearly displayed on the website when active.
5. Cash on Delivery (COD)
- Cash on Delivery may be available for selected cities and order values.
- We reserve the right to limit COD for high‑value orders or specific locations.
6. Order confirmation & tracking
- After you place an order, you may receive a confirmation via SMS, email, or WhatsApp (where applicable).
- Once your order is shipped, we may share a tracking ID or link so you can follow your parcel’s status on the courier’s website.
7. Incorrect address or contact details
- Please make sure your address and phone number are correct at the time of placing the order.
- If a parcel is returned to us because of an incorrect address, unreachable phone number, or repeated delivery attempts failing, we may:
8. Damaged or lost shipments
- If your parcel arrives visibly damaged, please take clear photos and, if possible, record an unboxing video.
- In case of lost, severely damaged, or tampered shipments confirmed by the courier, we will either re‑ship the order or process a refund, as per our Return and Refund Policies.
9. Change or cancellation of shipping
- Once an order has been processed or shipped, it may not be possible to change the delivery address or cancel the order.
- You can contact us as soon as possible after placing the order, and we will try our best to help if the order has not been shipped yet.
10. Contact us
If you have any questions about shipping, delivery time, or your order status, you can contact our support team:
- Email:
shoppigoonline@gmail.com - WhatsApp / Phone:
+92-344-6437713
We aim to provide clear, transparent shipping information so you always know what to expect from Shoppigo Online.